Refund policy

Last updated: October 14, 2026

At SaleEvent, we want you to be happy with your order. Because we sell discounted and clearance health and beauty products, all sales are final except for items that arrive damaged.

Damaged items

If an item arrives damaged, we will gladly offer a replacement (when stock is available) or a refund. To make a claim, please email us at kyle@scentevent.ca within 14 days of delivery and include:

• Your order number
• Clear photos of the damaged item(s) and the packaging
• A short description of the damage

We may ask you to return the damaged item; if so, we will provide instructions. Claims made more than 14 days after delivery cannot be accepted.

Non-refundable items

We do not offer returns, exchanges or refunds for change of mind, opened or used items, or clearance/final-sale items, unless the item arrived damaged.

How refunds are issued

Once your claim is approved, your refund will be issued to your original payment method. Depending on your bank or card provider, it may take several business days to appear on your statement.

Questions

Contact us anytime at kyle@scentevent.ca.